Shipping & Delivery
How much is the delivery fee?
The delivery fee is 19 AED in UAE, 35 SAR in KSA, 80 EGP in Egypt, 5 JOD in Jordan, 7 USD in Lebanon, 4 OMR in Oman, and 3 BHD in Bahrain for orders requested to be delivered from 9:00 AM until 9:00 PM, 7 days a week. Additional fees may apply for orders outside normal working hours or delivery locations.
What are your delivery timings?
Our daily official delivery timings are from 9:00 AM until 9:00 PM. Extra charges apply for early morning and midnight deliveries.
Where do you deliver to?
We currently deliver to multiple cities, including Riyadh, Jeddah, Dammam, Al Khobar, Dhahran, Buraydah, Hail, Mecca, Medina, and Khamis Mushait in Saudi Arabia. In UAE, we deliver to Dubai, Abu Dhabi, Sharjah, Al Ain, and Ajman. We also deliver to Amman in Jordan, Cairo East, and Cairo Downtown in Egypt, Beirut in Lebanon, Muscat in Oman, and Manama in Bahrain. We are continuously expanding our delivery areas.
Would the sender’s details be disclosed to the recipient?
We will contact the sender first to discuss the situation. If the sender chooses to remain anonymous, we will try our best not to disclose any information unless necessary.
Can my order be delivered if I don’t know the exact address of the recipient?
Yes! As long as you provide us with the correct mobile number to reach the recipient, we will contact them to arrange the best location and time of delivery. Alternatively, you can provide us with a Google Map link even if you don’t know the exact address.
Do you call the recipient?
In some cases, our delivery agents may need to call the recipient to check their availability or any restrictions in the area.
What if the recipient cannot be reached at the provided mobile number or address?
We will contact you again to seek alternative contact information or location for the recipient. We will do our best to deliver your gift without spoiling the surprise.
How do I know if my order has been delivered?
We will send a confirmation email and SMS to notify you that your order has been successfully delivered. You can also track your order by contacting us through our support channels or WhatsApp numbers.
Do you charge a re-delivery fee?
A re-delivery fee is charged if the first delivery was unsuccessful due to the customer/recipient or if the money collection location is different from the delivery location (cash on delivery).
Can I change or request a specific delivery time slot after placing my order?
It is possible to request a specific delivery time slot by contacting us. However, an extra fee may apply depending on the time and location.
How can I check on my orders?
Please contact us through our support channels, and our customer care representative will assist you with any inquiries. You can also reach us via our WhatsApp numbers.
Can I amend or cancel my order after it has been confirmed?
You can cancel or amend your order until it has been prepared for shipping. We will keep you updated on the progress through email and SMS updates. Contact our customer care representative for prompt assistance.
What if I accidentally placed my order in the wrong city?
We will arrange the same item in the correct city if available or offer a replacement with the same amount. Shipping fees may apply